Remote‑Support.space

Open‑source first

ICT Products & Services

We deliver reliable, secure, and cost‑effective IT built on proven open‑source tools. Start lean, scale confidently, and avoid vendor lock‑in. Below are our core offerings, implementation packages, and managed plans.

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Managed IT & Helpdesk

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  • Windows, macOS, and Linux device management
  • Patch automation, monitoring, remote support
  • Asset inventory, onboarding/offboarding

Cybersecurity

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  • Baseline hardening, MFA & SSO, admin workflows
  • EDR, vulnerability scans, phishing tests
  • Backups & restore drills (3‑2‑1)

Open‑Source Business Apps

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  • Dolibarr (ERP/CRM), Nextcloud (files & collab)
  • OpenProject (PMO), Wiki & KBs
  • Self‑hosting or cloud options

Implementation Packages

Starter

  • 10 devices • 1 server
  • Identity + MFA + baseline hardening
  • Backups: restic + rclone to S3/Backblaze
  • Ticketing + remote support

Growth

  • 25–50 devices • 3 servers
  • SSO, privileged access workflows
  • EDR + vulnerability scanning
  • Disaster‑recovery playbooks

Enterprise

  • 100+ devices • hybrid cloud
  • Network segmentation & zero‑trust
  • SIEM‑lite + alert runbooks
  • Quarterly resilience testing

Need a custom mix? We’ll design a package aligned to your compliance, budget, and growth plans.

Managed Plans

MSP‑Lite

  • Monitoring & patching
  • 8×5 helpdesk
  • Monthly health report

Standard

  • Proactive maintenance
  • Security checks & EDR
  • Next‑business‑day onsite (major cities)

Advanced

  • 24×7 on‑call
  • Incident response & DR drills
  • Quarterly strategy review

Pricing is transparent and flexible: monthly retainer, prepaid hour blocks, or fixed‑fee projects.

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Dolibarr ERP/CRM

Details

  • Sales, invoicing, inventory, HR
  • Plugin curation & integrations
  • Migrations from spreadsheets/legacy ERPs

Nextcloud

Details

  • Secure file sync & share
  • OnlyOffice/Collabora, Calendar, Talk
  • Retention policies & audit

HDB

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OpenProject

Details

  • Agile, waterfall, cost & time tracking
  • Project templates and OKRs
  • PMO rollout & training

How We Work

  1. Discover: Systems & risks assessment, goals, constraints.
  2. Design: Architecture, security baselines, rollout plan.
  3. Deliver: Implementation, documentation, training.
  4. Defend: Monitoring, backups, and continuous improvement.

We document everything in your knowledge base and train your team to self‑serve where it makes sense.

FAQ

Can you work with our existing tools?

Yes. We integrate with Microsoft 365/Entra, Google Workspace, AWS, Proxmox, and more. We prefer open‑source, but we’re pragmatic.

Where are systems hosted?

Your choice: your servers, our private cloud partners, or hyperscalers. Backups are encrypted end‑to‑end and stored off‑site.

What about compliance?

We align to recognized best practices (NIST CSF, CIS Benchmarks) and provide evidence packs for audits.