ICT Products & Services

1. IT Infrastructure & Support

Comprehensive support for your core IT operations, ensuring business reliability and resilience.

• Remote Help Desk (Global): 24/7 technical support available to everyone globally.
• Server Installation & Hosting: VPS and Dedicated server setup and management.
• Linux & Windows Server Support: Expert support for all major server operating systems.
• Disaster Recovery & Business Continuity: Planning and implementation to keep your business running.
• Managed ICT Services: End-to-end management of your IT infrastructure.
• High-Level ICT Expertise: Access to senior engineers and architects.
• Squid Proxy Cache: Supercharge your internet performance and security.
• Training Programs: User and documentation training available in English, Urdu, and Chinese.
• Fractional CIO/CTO Services: Executive-level IT leadership on a part-time basis.
• Special Offers: Tailored packages for SMEs and MROs in Iowa.

Heavy Data Backup (HDB) Plans

• Bronze – Essentials: Help Desk + Basic Backup.
• Silver – SME Bundle: Infrastructure Management + Security Essentials.
• Gold – Enterprise Bundle: Full ICT Management + Security + Cloud + Unified Communications.

Hardware & Software

• Procurement: Sourcing and acquisition of hardware and software.
• Rates in Karachi: Competitive local pricing for hardware.
• Repairs and Upgrades: On-site and remote hardware servicing.
• Multiboot Desktops and Laptops: Systems configured to run multiple operating systems.
• LTSP Servers and Clients: Thin client solutions for efficient computing.
• Swap Space Optimization: Performance tuning for Linux servers.

2. Networking & Connectivity

Design, implement, and manage robust and secure network solutions for your business.

• LAN/WAN Design & Management: Local and wide area network solutions.
• Wi-Fi Optimization: High-performance wireless networking.
• VPN & Zero-Trust Access: Secure remote access for employees and partners.
• SD-WAN: Software-defined networking for enterprise agility.
• 5G/6G & IoT Research: Future-proof your connectivity strategy.
• Edge Computing: Process data closer to its source for reduced latency.
• Cloud-Integrated Data Communication: Strategies for seamless cloud connectivity.

3. Security & Compliance

Protect your data, systems, and reputation with comprehensive cybersecurity and compliance services.

• Security Policies & Audits: Develop and assess your security posture.
• SIEM: Security Information and Event Management (Splunk, QRadar).
• Penetration Testing & Vulnerability Analysis: Proactively find and fix security weaknesses.
• Firewalls, IDS/IPS, DDoS Protection: Network perimeter and threat defense.
• Endpoint Security (EDR/XDR): Advanced threat detection and response for devices.
• Identity & Access Management (IAM): Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
• Compliance: SOC 2, HIPAA, HITRUST frameworks.
• Security Camera Systems: Physical security monitoring.
• Zero Trust Architecture: Implement a "never trust, always verify" security model.
• SOC-as-a-Service: Outsourced security operations center.

4. Cloud Computing & Storage

Leverage the power of the cloud for scalability, flexibility, and cost-efficiency.

• Infrastructure as a Service (IaaS): AWS EC2, Microsoft Azure, Google Cloud, Alibaba Cloud.
• Platform as a Service (PaaS): Heroku, Google App Engine, AWS Elastic Beanstalk.
• Software as a Service (SaaS): Microsoft 365, Salesforce, Dropbox, Zoom, and many more.
• Storage & Backup: AWS S3, Backblaze, Google Drive, OneDrive, Alibaba Cloud, Azure Blob Storage.
• Multi-Version Backup: Ransomware protection through versioned backups.
• Cloud Migration & Optimization: Seamlessly move and optimize your workloads.
• Disaster Recovery (DR): Cloud-based failover and recovery solutions.
• Cost Optimization: Strategies to manage and reduce your cloud spend.

Dedicated SaaS Support

We provide specialized support, training, and development for leading SaaS platforms:

5. Enterprise Solutions

Streamline your business operations with integrated CRM, ERP, HRM, and document management systems.

Customer Relationship Management (CRM)

• SuiteCRM: Open-source CRM with comprehensive guides (EN/CN), demo videos, training, and case studies.
• Salesforce, HubSpot, Zoho CRM: Implementation, customization, and support for leading commercial CRMs.
• SuiteCRM Support & Hosting: Managed hosting and ongoing support.

Enterprise Resource Planning (ERP)

• Apache OFBiz: Open-source ERP and supply chain management.
• Retail ERP: Features tailored for retail businesses.
• SAP/Oracle/Microsoft Dynamics Replacement: Cost-effective, open-source alternatives for expensive legacy systems.
• CRM/ERP for Exporters: Specialized solutions for international trade.

Human Resource Management (HRM) & Finance

• Payroll Systems: Automated and compliant payroll processing.
• Recruitment Tools: Streamline your hiring process.
• Digital Accounting: Modern, cloud-based financial management.

Document Management

• Nextcloud: Self-hosted file sync, share, and collaboration.
• SharePoint, Confluence, Notion: Support and integration for popular platforms.

6. Software Development & DevOps

Build, deploy, and manage modern applications with agile and automated practices.

• Custom Software Development: Tailor-made applications for your unique needs.
• CI/CD Pipeline Setup: Automate your build, test, and deployment processes.
• Infrastructure as Code (IaC): Manage infrastructure through code for consistency and speed.
• Containerization: Docker and Kubernetes for scalable, portable applications.
• Cloud-Native Development: Build applications designed for the cloud.
• Legacy System Modernization: Update and refactor outdated systems, including addressing the Year 2038 UNIX issue.

7. Collaboration & Productivity Tools

Empower your team to work together effectively, whether in the office or remotely.

• Nextcloud Suite: Integrated files, calendars, chat, and office suite (OnlyOffice) for seamless collaboration.
• Integration Services: Connect your collaboration tools with other business systems.
• Unified Communications: Integrated voice, video, and messaging solutions.

8. Training, Consulting & Hardware

Invest in your team's skills and equip them with the right technology.

Training & Consulting

• Workshops: Hands-on training sessions for various technologies.
• Compliance Coaching: Guidance on meeting industry regulations.
• Tabletop Drills: Simulate security incidents to test your response plan.
• Scalability Planning: Strategic advice for growing your IT infrastructure.
• Staff Skill-Building: Programs to upskill your internal IT team.

Hardware & Devices

• Servers & Workstations: Procurement, setup, and support.
• Open-Hardware Appliances: Transparent and customizable hardware solutions.
• Apple Device Support: Comprehensive support for macOS and iOS devices.
• Data Center Infrastructure: UPS, optical networking, and renewable hybrid power solutions.
• AI-Optimized Monitoring: Intelligent systems for proactive hardware management.

9. Industry-Specific Services & Resources

Tailored solutions and valuable resources to address your unique industry challenges.

Industry-Specific Services

• Aviation: IT solutions for Maintenance, Repair, and Overhaul (MRO) organizations.
• Rice Export: CRM/ERP systems designed for agricultural exporters.
• Healthcare IT: HIPAA-compliant solutions for medical practices and institutions.
• Logistics & Warehouse: Inventory and supply chain management systems.
• E-Commerce & Digital Transformation: Building B2B/B2C marketplaces, payment gateways, and AI-driven analytics.
• ISP Technology Consultancy: SLAs, NOC outsourcing, network automation, and staff training.

Free Offers & Resources

• Demos: Try before you buy with our interactive product demos.
• Templates: Ready-to-use documents and configurations.
• Whitepapers: In-depth guides on industry trends and best practices.
• Case Studies: Real-world examples of our successful implementations.

10. Contact Us & Company Information

Ready to get started? Get in touch with us today.

• Email: info@remote-support.space
• Phone (US): +1 563 231 7041
• US Address: 315 E 5TH ST STE 202, WATERLOO, IA 50703-4757, USA
• Pakistan Partner: Applied Technology Research Center (ATRC)
• ATRC Address: C-55 Block A KDA Officers, Karachi 75260, Sindh, Pakistan
• ATRC WhatsApp: Ufone +92 343 270 2932