{"id":3039,"date":"2026-05-28T09:53:41","date_gmt":"2026-05-28T09:53:41","guid":{"rendered":"https:\/\/remote-support.space\/wordpress\/?p=3039"},"modified":"2026-05-29T07:13:31","modified_gmt":"2026-05-29T07:13:31","slug":"job-description-it-support-assistant-export-operations-focus","status":"publish","type":"post","link":"https:\/\/remote-support.space\/wordpress\/2026\/05\/28\/job-description-it-support-assistant-export-operations-focus\/","title":{"rendered":"Job Description: IT Support Assistant (Export Operations Focus)"},"content":{"rendered":"

Job Description: IT Support Assistant (Export Operations Focus)<\/h1>\n

Hiring on Behalf of ATRC Export Client<\/em><\/h3>\n

Location:<\/strong> Saddar, Karachi (Head Office) with regular travel to Tando Muhammad Khan & Port Qasim
\nDepartment:<\/strong> Information Technology \/ Operations
\nReports To:<\/strong> Client IT Manager \/ Operations Director
\nEmployment Type:<\/strong> Full-Time
\nExperience Level:<\/strong> Mid-Level (2-4 years preferred)
\nWork Schedule:<\/strong> Monday\u2013Friday, 9:00 AM \u2013 5:00 PM (PKT)
\nRecruitment Managed By:<\/strong> Applied Technology Research Center (ATRC)<\/p>\n

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\ud83c\udfe2 About the Engagement<\/h2>\n

Applied Technology Research Center (ATRC)<\/strong> is recruiting on behalf of a leading export-oriented client<\/strong> specializing in agricultural commodities and international trade. The client’s head office is located in Saddar, Karachi<\/strong>, with operational facilities in Tando Muhammad Khan<\/strong> (processing\/warehouse) and logistics coordination in the Port Qasim area<\/strong>. ATRC is managing the end-to-end hiring process for this confidential client seeking a versatile IT professional to maintain and optimize their digital infrastructure across these strategic locations.<\/p>\n

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\ud83d\udd12 Client identity will be disclosed to shortlisted candidates during the screening process. All applications are handled confidentially by ATRC.<\/em><\/p>\n<\/blockquote>\n

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\ud83d\udccd Location & Travel Requirements<\/h2>\n
\n\n\n\n\n\n\n
Location<\/th>\nPurpose<\/th>\nFrequency<\/th>\nTravel Support<\/th>\n<\/tr>\n
Saddar, Karachi<\/strong> (Head Office)<\/td>\nPrimary workstation: server management, user support, documentation, vendor coordination<\/td>\nDaily (base location)<\/td>\nN\/A<\/td>\n<\/tr>\n
Tando Muhammad Khan<\/strong><\/td>\nWeighbridge systems, NVR\/camera maintenance, ERP data sync, warehouse IT infrastructure<\/td>\nOnce per month<\/strong> (1-2 day visit)<\/td>\nClient-provided transport or travel allowance<\/td>\n<\/tr>\n
Port Qasim Area<\/strong><\/td>\nLogistics IT support, export documentation systems, port connectivity troubleshooting, vendor liaison<\/td>\nEvery two weeks<\/strong> (half-day to full-day visit)<\/td>\nClient-provided transport or travel allowance<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
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    Remote Support:<\/strong> Routine troubleshooting via NoMachine<\/strong>, VNC<\/strong>, AnyDesk<\/strong>, OpenVPN<\/strong>-secured sessions, Nextcloud Talk, or SSH to minimize unnecessary travel<\/p>\n<\/li>\n

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    Secure Connectivity:<\/strong> Configure and maintain OpenVPN<\/strong> tunnels for encrypted communication between Saddar HO, TMK, and Port Qasim sites<\/p>\n<\/li>\n

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    Flexible Scheduling:<\/strong> Site visits scheduled in coordination with client operations to avoid peak export documentation periods<\/p>\n<\/li>\n

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    Safety & Logistics:<\/strong> All travel arranged through client-approved transport; overnight stays not required<\/p>\n<\/li>\n<\/ul>\n

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    \ud83d\udccb Role Summary<\/h2>\n

    The IT Support Assistant will provide comprehensive technical support across desktop, server, network, and specialized export operations systems for our client. To be able to do so, a lot of new technologies already being used and planned in the future need to be learned. Based primarily at the Saddar, Karachi head office<\/strong>, this role requires regular travel to Tando Muhammad Khan (monthly)<\/strong> and Port Qasim area (bi-weekly)<\/strong>. The ideal candidate possesses a hybrid skillset: strong Linux\/Windows administration, proficiency with open-source collaboration tools (Nextcloud, LibreOffice, Thunderbird), experience with multiple ERP platforms (Odoo, OFBiz, Dolibarr), remote desktop tools (NoMachine, VNC, AnyDesk<\/strong>), secure tunneling with OpenVPN<\/strong>, and understanding of export documentation workflows. You will bridge IT operations with physical infrastructure like weighbridges, NVR surveillance, vendor-managed connectivity, and robust backup strategies using Restic, rsync, Duplicati, and SFTP.<\/p>\n

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    \ud83d\udd27 Key Responsibilities<\/h2>\n

    \ud83c\udf93 Learning for flexibility and progress<\/h3>\n

    Spend at least 1 hour per day on learning existing systems in place and planned future platforms and systems.<\/p>\n

    Report on daily learning tasks performed.<\/p>\n

    \ud83d\udee0\ufe0f\ud83d\udc68\ud83c\udffb\u200d\ud83d\udcbb\ud83d\udd27\ud83d\udcbb\u00a0Tech Support\u00a0<\/strong><\/h3>\n

    Spend at least 1 hour per day on teaching ( making videos, video conferencing, one to one tutoring ) users how to use systems better.<\/p>\n

    Report on daily learning tasks performed.<\/p>\n

    Spend 5 hours per day on providing tech support like fixing, preparing redundant systems for reliability, understanding requirements<\/p>\n

    Report on daily tech support performed.<\/p>\n

    \ud83d\udda5\ufe0f Desktop & End-User Support<\/h3>\n
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      Install, configure, and troubleshoot Windows 10\/11<\/strong> and Linux desktops<\/strong> (MX\/Ubuntu) for client staff at Saddar HO, Tando Muhammad Khan, and Port Qasim liaison offices.<\/p>\n<\/li>\n

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      Deploy and support LibreOffice<\/strong>, Thunderbird<\/strong>, and mobile email clients (Android\/iOS<\/strong>) with secure IMAP\/SMTP configuration.<\/p>\n<\/li>\n

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      Manage user accounts, permissions, and backups in Nextcloud<\/strong> for file sharing, calendar, contacts, and collaborative document editing across all locations.<\/p>\n<\/li>\n

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      Provide tier-1\/2 support for hardware, peripherals, printers, and biometric devices at Saddar HO and during site visits.<\/p>\n<\/li>\n

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      Deliver remote desktop support<\/strong> using NoMachine<\/strong>, VNC<\/strong>, and AnyDesk<\/strong> over OpenVPN-secured tunnels<\/strong> for efficient, encrypted troubleshooting across Karachi, TMK, and Port Qasim sites.<\/p>\n<\/li>\n<\/ul>\n

      \ud83c\udf10 Network & Infrastructure<\/h3>\n
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        Maintain LAN\/WAN infrastructure<\/strong> across Saddar Karachi, Tando Muhammad Khan, and Port Qasim: switches, routers, APs, cabling, and VLAN segmentation.<\/p>\n<\/li>\n

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        Monitor and troubleshoot internet connectivity<\/strong> (fiber, LTE failover) at all sites; coordinate with ISPs (PTCL, Nayatel, local providers) for SLA compliance.<\/p>\n<\/li>\n

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        Configure and maintain Linux servers<\/strong> (Ubuntu Server, CentOS) hosted at Saddar HO for internal services: Nextcloud, Odoo\/OFBiz\/Dolibarr, DNS, DHCP, SSH, firewall (UFW\/iptables), and OpenVPN server\/gateway<\/strong>.<\/p>\n<\/li>\n

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        Deploy and manage OpenVPN<\/strong>:<\/p>\n

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          Generate and distribute client certificates\/keys<\/p>\n<\/li>\n

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          Configure site-to-site and client-to-server VPN tunnels<\/p>\n<\/li>\n

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          Implement certificate revocation, two-factor authentication, and connection logging<\/p>\n<\/li>\n

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          Troubleshoot tunnel connectivity, MTU issues, and routing across multi-site topology<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

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          Perform routine updates, security hardening, log monitoring, and backup verification on server infrastructure.<\/p>\n<\/li>\n

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          Secure and manage remote access endpoints<\/strong> (NoMachine\/VNC\/AnyDesk) with authentication, encryption, and session logging policies, accessible only via OpenVPN<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

          \ud83d\uddc4\ufe0f Business Applications & Data<\/h3>\n
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            Support ERP\/CRM platforms<\/strong> deployed across client locations:<\/p>\n

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              Odoo<\/strong>: Sales, Purchase, Inventory, Accounting, Logistics modules<\/p>\n<\/li>\n

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              Apache OFBiz<\/strong>: Order management, warehouse, and accounting workflows<\/p>\n<\/li>\n

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              Dolibarr<\/strong>: Third-party management, invoicing, and export documentation integration<\/p>\n<\/li>\n

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              SuiteCRM<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/li>\n

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              Assist with basic SQL Server<\/strong> and PostgreSQL<\/strong> queries, report generation, and database backup coordination.<\/p>\n<\/li>\n

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              Ensure data integrity and synchronization between ERP systems, Nextcloud, and export documentation workflows across Saddar, TMK, and Port Qasim\u2014accessible securely via OpenVPN<\/strong>.<\/p>\n<\/li>\n<\/ul>\n

              \ud83d\udcbe Backup, Recovery & Data Protection<\/h3>\n