{"id":1520,"date":"2025-07-15T07:45:30","date_gmt":"2025-07-15T07:45:30","guid":{"rendered":"https:\/\/remote-support.space\/wordpress\/?page_id=1520"},"modified":"2025-07-15T07:45:32","modified_gmt":"2025-07-15T07:45:32","slug":"support-for-linux-based-devices","status":"publish","type":"page","link":"https:\/\/remote-support.space\/wordpress\/support-for-linux-based-devices\/","title":{"rendered":"Support for Linux based devices."},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contract Options &amp; Pricing (Pakistan)<\/h2>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Taxes &amp; Fees:<\/strong> 18 % GST + 2 % Service Fee (applied on base support fees)<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Contract Term<\/th><th>DIY (Self-Service)<\/th><th>Basic (60 hrs\/yr)<\/th><th>Standard (120 hrs\/yr)<\/th><th>Premium (240 hrs\/yr)<\/th><\/tr><\/thead><tbody><tr><td><strong>1-Year<\/strong><\/td><td>$0<\/td><td>$360 \u2013 $1 080\/yr<\/td><td>$1 440 \u2013 $3 600\/yr<\/td><td>$7 200 \u2013 $17 280\/yr<\/td><\/tr><tr><td><strong>3-Year (25 % off)<\/strong><\/td><td>$0<\/td><td>$270 \u2013 $810\/yr<\/td><td>$1 080 \u2013 $2 700\/yr<\/td><td>$5 400 \u2013 $12 960\/yr<\/td><\/tr><tr><td><strong>5-Year (40 % off)<\/strong><\/td><td>$0<\/td><td>$216 \u2013 $648\/yr<\/td><td>$864 \u2013 $2 160\/yr<\/td><td>$4 320 \u2013 $10 368\/yr<\/td><\/tr><tr><td><strong>10-Year (50 % off)<\/strong><\/td><td>$0<\/td><td>$180 \u2013 $540\/yr<\/td><td>$720 \u2013 $1 800\/yr<\/td><td>$3 600 \u2013 $8 640\/yr<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">How These Prices Were Calculated<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Base Hourly Rates (Pakistan)<\/strong>\n<ul class=\"wp-block-list\">\n<li>Basic: $5 \u2013 $15 \/hr<\/li>\n\n\n\n<li>Standard: $10 \u2013 $25 \/hr<\/li>\n\n\n\n<li>Premium: $25 \u2013 $60 \/hr<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Annual Support Hours<\/strong>\n<ul class=\"wp-block-list\">\n<li>Basic: 5 hrs\/mo \u00d7 12 = 60 hrs\/yr<\/li>\n\n\n\n<li>Standard: 10 hrs\/mo \u00d7 12 = 120 hrs\/yr<\/li>\n\n\n\n<li>Premium: 20 hrs\/mo \u00d7 12 = 240 hrs\/yr<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Contract Discounts<\/strong>\n<ul class=\"wp-block-list\">\n<li>1-year: 0 %<\/li>\n\n\n\n<li>3-year: 25 % off base fees<\/li>\n\n\n\n<li>5-year: 40 % off base fees<\/li>\n\n\n\n<li>10-year: 50 % off base fees<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Taxes &amp; Fees Markup<\/strong>\n<ul class=\"wp-block-list\">\n<li>18 % GST + 2 % service charge = 20 % total<\/li>\n\n\n\n<li>Final = (Base \u00d7 (1 \u2013 Discount)) \u00d7 1.20<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Next Steps<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Inventory Assessment<\/strong><br>\u2192 We\u2019ll catalog your Android devices, desktops, laptops, on-prem &amp; cloud servers.<\/li>\n\n\n\n<li><strong>Select Tier &amp; Term<\/strong><br>\u2192 DIY, Basic, Standard, or Premium + 1, 3, 5, or 10-year contract.<\/li>\n\n\n\n<li><strong>Onboarding<\/strong><br>\u2192 Deploy monitoring agents, configure patch schedules, and establish SLAs.<\/li>\n\n\n\n<li><strong>Ongoing Support<\/strong><br>\u2192 Enjoy proactive maintenance, rapid incident response, and predictable budgeting.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"> <\/h3>\n\n\n\n<p><em>Remote Support LLC \u2013 Your trusted partner for enterprise-grade Linux support on every device, for the long haul.<\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p> <\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">In-Field Support Rates by Region<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Region<\/th><th>Basic (5 hrs\/mo)<\/th><th>Standard (10 hrs\/mo)<\/th><th>Premium (20 hrs\/mo)<\/th><\/tr><\/thead><tbody><tr><td><strong>North America<\/strong><\/td><td>$8 000 \/yr \u2013 $12 000 \/yr<\/td><td>$16 000 \/yr \u2013 $24 000 \/yr<\/td><td>$32 000 \/yr \u2013 $48 000 \/yr<\/td><\/tr><tr><td><strong>Europe<\/strong><\/td><td>$6 000 \/yr \u2013 $9 000 \/yr<\/td><td>$12 000 \/yr \u2013 $18 000 \/yr<\/td><td>$24 000 \/yr \u2013 $36 000 \/yr<\/td><\/tr><tr><td><strong>Asia\u2013Pacific<\/strong><\/td><td>$4 000 \/yr \u2013 $6 000 \/yr<\/td><td>$8 000 \/yr \u2013 $12 000 \/yr<\/td><td>$16 000 \/yr \u2013 $24 000 \/yr<\/td><\/tr><tr><td><strong>Middle East &amp; Afr<\/strong><\/td><td>$5 000 \/yr \u2013 $7 500 \/yr<\/td><td>$10 000 \/yr \u2013 $15 000 \/yr<\/td><td>$20 000 \/yr \u2013 $30 000 \/yr<\/td><\/tr><tr><td><strong>Latin America<\/strong><\/td><td>$3 000 \/yr \u2013 $4 500 \/yr<\/td><td>$6 000 \/yr \u2013 $9 000 \/yr<\/td><td>$12 000 \/yr \u2013 $18 000 \/yr<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Notes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Basic = 60 hrs\/yr on-site support<\/li>\n\n\n\n<li>Standard = 120 hrs\/yr on-site support<\/li>\n\n\n\n<li>Premium = 240 hrs\/yr on-site support<\/li>\n\n\n\n<li>Exact hours scheduling and travel costs are bundled into these annual rates.<\/li>\n\n\n\n<li>Local taxes\/VAT and any travel surcharges (e.g. remote or hardship locations) are extra.<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Long-Term Contract Discounts<\/h2>\n\n\n\n<p>Lock in additional savings on multi-year commitments:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Term<\/th><th>Discount<\/th><th>Effective Annual Rate*<\/th><\/tr><\/thead><tbody><tr><td><strong>3 Years<\/strong><\/td><td>15 % off<\/td><td>85 % of list price<\/td><\/tr><tr><td><strong>5 Years<\/strong><\/td><td>25 % off<\/td><td>75 % of list price<\/td><\/tr><tr><td><strong>10 Years<\/strong><\/td><td>40 % off<\/td><td>60 % of list price<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>*Applies to the annual rates shown in the region table above.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Support Tiers &amp; What\u2019s Included<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Tier<\/th><th>DIY<\/th><th>Basic<\/th><th>Standard<\/th><th>Premium<\/th><\/tr><\/thead><tbody><tr><td><strong>Channels<\/strong><\/td><td>Self-service portal only<\/td><td>Email ticketing + 9\u00d75 phone<\/td><td>Email + 9\u00d75 phone &amp; remote chat<\/td><td>24\u00d77 phone, chat &amp; email<\/td><\/tr><tr><td><strong>On-Site Hours<\/strong><\/td><td>0<\/td><td>5 hrs\/mo<\/td><td>10 hrs\/mo<\/td><td>20 hrs\/mo<\/td><\/tr><tr><td><strong>SLA<\/strong><\/td><td>N\/A<\/td><td>Next business day<\/td><td>4 hr during business hours<\/td><td>1 hr, 24\u00d77<\/td><\/tr><tr><td><strong>Patching<\/strong><\/td><td>Self-administered<\/td><td>Security patches<\/td><td>Full patch management<\/td><td>Full patch + proactive hardening<\/td><\/tr><tr><td><strong>Monitoring<\/strong><\/td><td>\u2717<\/td><td>\u2717<\/td><td>Uptime &amp; perf alerts<\/td><td>Full-stack 24\u00d77 monitoring &amp; remediation<\/td><\/tr><tr><td><strong>Backups<\/strong><\/td><td>\u2717<\/td><td>\u2717<\/td><td>Monthly verification<\/td><td>Weekly verification &amp; retention audits<\/td><\/tr><tr><td><strong>On-Site Visits<\/strong><\/td><td>\u2717<\/td><td>Included in hours<\/td><td>Included in hours<\/td><td>Included in hours + 2 annual visits<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Getting Started<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Device &amp; Site Audit<\/strong><br>\u2192 We catalog your Android devices, desktops, laptops, on-prem &amp; cloud servers worldwide.<\/li>\n\n\n\n<li><strong>Choose Your Tier &amp; Term<\/strong><br>\u2192 DIY, Basic, Standard, or Premium + 1, 3, 5, or 10-year contract.<\/li>\n\n\n\n<li><strong>Deploy &amp; Configure<\/strong><br>\u2192 Install monitoring agents, schedule patch windows, align SLAs.<\/li>\n\n\n\n<li><strong>Ongoing Support<\/strong><br>\u2192 Enjoy predictable budgeting, proactive maintenance, and rapid response wherever you operate.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"> <\/h3>\n\n\n\n<p><em>Remote Support LLC \u2013 Enterprise-grade, on-site Linux support\u2014wherever your business runs.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contract Options &amp; Pricing (Pakistan) Taxes &amp; Fees: 18 % GST + 2 % Service Fee (applied on base support fees) Contract Term DIY (Self-Service) Basic (60 hrs\/yr) Standard (120 hrs\/yr) Premium (240 hrs\/yr) 1-Year $0 $360 \u2013 $1 080\/yr $1 440 \u2013 $3 600\/yr $7 200 \u2013 $17 280\/yr 3-Year (25 % off) $0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/pages\/1520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/comments?post=1520"}],"version-history":[{"count":1,"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/pages\/1520\/revisions"}],"predecessor-version":[{"id":1521,"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/pages\/1520\/revisions\/1521"}],"wp:attachment":[{"href":"https:\/\/remote-support.space\/wordpress\/wp-json\/wp\/v2\/media?parent=1520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}