Remote Support LLC

Training for ICT software

The following programs are important for the marketing and customer management functions.

WhatsApp mobile and desktop

Thunderbird

K9 Mail

Suite CRM

Openproject

Nextcloud

CRM Training

CRM training per user (hands-on) to ensure effective adoption and maximize productivity:

Hands-On Training Structure

A. Basic CRM Navigation (30-60 mins)

  • Login & Dashboard Overview
  • Menu Navigation (Contacts, Leads, Deals, Reports)
  • User Profile & Settings

B. Core CRM Functions (Role-Based, 1-2 hrs)

  • For Sales Teams:
    • Adding & managing leads/contacts
    • Creating & tracking deals/pipelines
    • Logging calls/emails/meetings
  • For Support Teams:
    • Ticket creation & assignment
    • Customer interaction history
    • Knowledge base access
  • For Marketing:
    • Campaign tracking
    • Lead segmentation
    • Integration with email tools

C. Advanced Features (1 hr, Optional)

  • Automation Rules (e.g., auto-assign leads)
  • Custom Reports & Dashboards
  • Integrations (Email, Calendar, etc.)

Hands-On Exercises

  • Scenario-Based Tasks (e.g., “Add a new lead, assign to a teammate, log a follow-up”).
  • Sandbox/Test Environment – Let users practice without affecting live data.
  • Quizzes/Checklists – Validate understanding (e.g., “Where do you go to update a deal stage?”).

Post-Training Support

  • Q&A Sessions – Schedule follow-ups after 1 week.
  • Cheat Sheets – Quick-reference PDFs or laminated cards.
  • Mentorship – Pair new users with CRM “champions.”

Evaluation & Feedback

  • Survey Users – “What was most/least helpful?”
  • Track Adoption Metrics – Login frequency, data entry accuracy.
  • Iterate Training – Address gaps in future sessions.

Nextcloud Hands-On Training Plan


Goal: Enable users to store, share, and collaborate securely using Nextcloud.

1. Pre-Training Setup

  • Ensure the user has:
    • Nextcloud credentials (URL, username, password).
    • Access via web/app (Desktop client + mobile app installed if needed).
    • Test files/folders (e.g., sample documents, images).

2. Hands-On Training Modules

A. Getting Started (30 mins)

  1. Login & Interface Tour
    • Web interface: Dashboard, Navigation menu, Settings.
    • Desktop/mobile app: Sync status, preferences.
  2. Uploading Files
    • Drag-and-drop vs. “Upload” button.
    • Create folders and organize files.

B. File Sharing & Permissions (45 mins)

  1. Share a File/Folder
    • Generate share links (public/private).
    • Set permissions (view/edit/upload).
    • Password-protect links + expiry dates.
  2. Collaborative Editing
    • Use Nextcloud Text or Collabora Online for real-time docs/spreadsheets.

C. Nextcloud Apps (30 mins)

  1. Core Apps
    • Calendar: Create/share events.
    • Contacts: Add/manage address books.
    • Talk: Start a video call/chat.
  2. Optional Apps
    • Notes, Deck (Kanban boards), Maps.

D. Advanced Features (30 mins)

  1. Version Control
    • Restore previous file versions.
  2. Ransomware Protection
    • Enable “File Locking” (if available).
  3. Integration
    • Connect with Outlook/Thunderbird (via Nextcloud Calendar/Contacts).

3. Practical Exercises

  • Task 1: Share a folder with a colleague (set edit permissions).
  • Task 2: Schedule a meeting (Calendar) and invite a teammate.
  • Task 3: Edit a document collaboratively in real time.

4. Troubleshooting & Tips

  • Common Issues:
    • Sync errors? Check desktop client logs.
    • “Quota exceeded” → Delete old files or request more space.
  • Security Tips:
    • Enable 2FA (Settings → Security).
    • Use “End-to-End Encryption” for sensitive files.

WhatsApp Hands-On Training Plan


Goal: Master WhatsApp for personal and professional use on mobile and desktop.

1. Pre-Training Setup

  • Ensure the user has:
    • WhatsApp installed on their smartphone (iOS/Android).
    • WhatsApp Desktop/Web downloaded (for computer use).
    • A working phone number for verification.

2. Hands-On Training Modules

A. Setup & Basics (20 mins)

  1. Mobile Setup
    • Verify phone number, set up profile (name, photo, status).
  2. Desktop/Web Pairing
    • Scan QR code from web.whatsapp.com or desktop app.
  3. Interface Tour
    • Chats, Status, Calls, Settings tabs.

B. Messaging & Media (30 mins)

  1. Send Messages
    • Text, emoji, voice notes, quick replies (“Thanks!”, “On my way”).
  2. Share Files
    • Photos/videos (compress if needed), documents (PDF, Word – up to 2GB).
  3. Formatting
    • Italics, bold, monospace, ~~strikethrough~~.

C. Calls & Groups (25 mins)

  1. Voice/Video Calls
    • Start 1:1 or group calls (up to 32 people).
  2. Manage Groups
    • Create, name, add/remove members, set group photo.
    • Use @mentions and group admins.

D. Privacy & Security (20 mins)

  1. Settings
    • Last seen, profile photo, status visibility (Everyone/Contacts/Nobody).
  2. Two-Step Verification
    • Enable in Settings → Account → Two-step verification.
  3. Block/Report
    • Handle spam or unwanted contacts.

E. Advanced Features (25 mins)

  1. WhatsApp Web/Desktop
    • Keyboard shortcuts (e.g., Ctrl + N for new chat).
  2. Starred Messages
    • Bookmark important messages.
  3. Disappearing Messages
    • Set to vanish after 24 hours/7 days/90 days.
  4. Chat Backup
    • Google Drive/iCloud backup (mobile only).

3. Practical Exercises

  • Task 1: Send a formatted message (bold + italics) with a photo.
  • Task 2: Create a group, add members, and pin it.
  • Task 3: Enable two-step verification and backup chats.

4. Troubleshooting & Tips

  • Common Issues:
    • “WhatsApp Web won’t connect” → Restart phone or re-scan QR code.
    • “Can’t send large files” → Use WhatsApp’s document feature (2GB max).
  • Productivity Tips:
    • Use WhatsApp Business for professional needs (catalogs, quick replies).
    • Mute noisy groups.

Thunderbird Hands-On Training Plan


Goal: Confidently use Thunderbird for email, calendars, and task management.

1. Pre-Training Setup

  • Ensure the user has:
    • Thunderbird installed (Download here).
    • Email accounts added (IMAP/POP3 or Exchange).
    • Test emails (inbox/sent items) for practice.

2. Hands-On Training Modules

A. Setup & Interface (30 mins)

  1. Initial Configuration
    • Add email accounts (Gmail, Outlook, etc.).
    • Set up signatures (HTML/text).
  2. Interface Tour
    • Folders, toolbar, quick filter, search bar.

B. Email Management (45 mins)

  1. Organizing Emails
    • Create folders/labels, apply filters (auto-sort incoming mail).
    • Archive, delete, or mark as junk.
  2. Writing & Formatting
    • Compose rich-text emails (bold, bullets, attachments).
    • Use templates for frequent replies.
  3. Search & Shortcuts
    • Ctrl+K (quick search), Ctrl+Shift+M (new message).

C. Calendar & Tasks (30 mins)

  1. Lightning Calendar
    • Add calendar (local or subscribed, e.g., Google Calendar).
    • Create/edit events, set reminders.
  2. Task Management
    • To-do lists with due dates.

D. Add-ons & Security (30 mins)

  1. Essential Add-ons
    • Enigmail (PGP encryption).
    • Mail Merge (bulk emails).
  2. Security
    • Enable two-factor authentication (if supported).
    • Block remote content (Settings → Privacy).

E. Advanced Features (30 mins)

  1. Unified Folders
    • View multiple accounts in one inbox.
  2. Tagging
    • Color-code emails for priority (e.g., red = urgent).
  3. Backup & Sync
    • Export emails to .mbox or use ImportExportTools.

3. Practical Exercises

  • Task 1: Set up a filter to auto-sort work emails into a folder.
  • Task 2: Schedule a meeting (Calendar) with a reminder.
  • Task 3: Encrypt an email using Enigmail (if installed).

4. Troubleshooting & Tips

  • Common Issues:
    • “Can’t send emails” → Check SMTP settings.
    • “Calendar not syncing” → Re-subscribe to the calendar URL.
  • Productivity Tips:

Customization Options

  • For Teams: Focus on shared calendars/delegation.
  • For Privacy: Emphasize encryption (OpenPGP) and backups.

K-9 Mail Hands-On Training Plan


Goal: Confidently use K-9 Mail for secure, efficient email management on Android.

1. Pre-Training Setup

  • Ensure user has:
    • K-9 Mail installed (F-Droid or Play Store)
    • Email credentials ready (IMAP/SMTP details)
    • Test emails in inbox

2. Hands-On Training Modules

A. Setup & Configuration (30 mins)

  1. Account Setup
    • Add email account (Auto-config vs Manual IMAP/POP3)
    • Configure server settings (incoming/outgoing)
    • Adjust sync frequency
  2. Interface Tour
    • Unified inbox vs account-specific views
    • Three-pane layout (on tablets)
    • Quick actions (swipe gestures)

B. Core Email Functions (40 mins)

  1. Message Management
    • Archive vs Delete
    • Flagging important emails
    • Search functionality (full-text, server search)
  2. Composing Emails
    • Formatting options
    • Attachment handling (cloud integration)
    • Signature setup (per-account)
  3. Folder Management
    • Subscribe/unsubscribe folders
    • Create local folders
    • Folder-specific notifications

C. Privacy & Security (20 mins)

  1. Encryption
    • OpenPGP integration
    • Encrypted email sending
    • Key management
  2. Privacy Features
    • Remote content blocking
    • Message preview options
    • Notification privacy

D. Advanced Features (30 mins)

  1. Customization
    • Theme options (light/dark)
    • Notification channels
    • Per-account settings
  2. Productivity Tools
    • Keyboard shortcuts (with physical keyboards)
    • Snooze functionality
    • Message templates

3. Practical Exercises

  • Task 1: Set up a second email account with custom folder sync
  • Task 2: Send an encrypted email (if PGP configured)
  • Task 3: Create a custom notification rule for important senders

4. Troubleshooting & Tips

Common Issues:

  • Sync problems: Check battery optimization settings
  • Connection errors: Verify IMAP/SMTP ports
  • Notification delays: Adjust sync frequency

Pro Tips:

  • Use “Compact” view for more messages on screen
  • Enable “Confirm actions” to prevent accidental deletions
  • Long-press folders for quick actions

5. Post-Training Support

6. Customization Options

  • For Privacy Focused Users: Deep dive into encryption settings
  • For Power Users: Advanced server settings and automation
  • For Organizations: Group settings configuration

OpenProject Hands-On Training Plan


Goal: Enable teams to effectively manage projects using OpenProject’s full feature set.

1. Pre-Training Setup

  • Ensure participants have:
    • Access to an OpenProject instance (cloud or on-premise)
    • User accounts with appropriate permissions
    • Sample project data (tasks, timelines, team members)
    • Test files for attachments

2. Core Training Modules

A. Project Setup & Navigation (45 mins)

  1. Interface Orientation
    • Global vs. project-specific views
    • Main menu navigation
    • Personal dashboard customization
  2. Project Creation
    • Setting up new projects
    • Configuring project templates
    • Managing project hierarchies

B. Work Package Management (60 mins)

  1. Task Creation & Assignment
    • Creating work packages (tasks, features, bugs)
    • Setting priorities, statuses, and % complete
    • Assigning team members
  2. Advanced Work Package Features
    • Custom fields and types
    • Progress tracking (Gantt vs. Kanban)
    • Time tracking and logging
  3. Bulk Operations
    • Multi-select editing
    • CSV import/export

C. Agile & Scrum (45 mins)

  1. Sprint Planning
    • Creating and managing sprints
    • Task boards (status-based views)
    • Burndown charts
  2. Backlog Management
    • Prioritizing user stories
    • Story points estimation
    • Release planning

D. Collaboration Tools (30 mins)

  1. Document Management
    • File versioning
    • Wiki integration
    • Meeting agendas/minutes
  2. Team Communication
    • Activity feeds
    • @mentions in comments
    • Notification settings

E. Reporting & Analytics (30 mins)

  1. Custom Reports
    • Creating saved queries
    • Visualizing data (charts, graphs)
    • Exporting reports (PDF, Excel)
  2. Dashboard Widgets
    • Configuring overview widgets
    • Creating team dashboards

3. Practical Exercises

  • Exercise 1: Create a project with 10+ tasks and assign team members
  • Exercise 2: Plan a 2-week sprint using Agile features
  • Exercise 3: Generate a custom report on task completion rates
  • Exercise 4: Set up automated email notifications for critical tasks

4. Advanced Features (Optional)

  1. Integration
    • GitHub/GitLab synchronization
    • Calendar integration (Outlook/Google)
    • API usage basics
  2. Administration
    • User role configuration
    • Custom workflows
    • System settings overview

5. Troubleshooting & Best Practices

Common Issues:

  • Permission conflicts (verify role settings)
  • Sync problems with external tools
  • Notification delivery issues

Pro Tips:

  • Use keyboard shortcuts for faster navigation
  • Configure “My Page” for personalized views
  • Set up email reminders for overdue tasks

Customization Options

  • For Developers: Focus on GitHub integration and API
  • For Executives: Dashboard and reporting deep dive
  • For Scrum Masters: Advanced Agile configuration

Rates :

Hourly rate is USD $250 per hour.

For 1 person

25 Hours

for 25 hours the rate is $150 per hour = $3750

For 5 people

30 Hours at $125 per hour = $3750

$3750 / 5 people = $750 per person

For 25 people

35 Hours at $110 per hour = $3850

$3850 / 25 people = $154 per person

For 50 people

35 Hours at $110 per hour = $3850

$3850 / 50 people = $77 per person

For 100 people

For 100 people

40 Hours at $100 per hour = $4000

$4000 / 100 people = $40 per person

For 101 to 500 or more people online MOOC

For more than 100 people online with trainer. MOOC

40 Hours at $100 per hour = $4000

$4000 / number of people = rate per person

For more online video based training only

Access to video and materials content : $5 per person

Assessment (Optional) : $250 per person. 1 Hour. Introductory offer is $100