🌍 ICT MSP Services for Global Agents

1. Managed IT Infrastructure

• Remote helpdesk & troubleshooting (24/7 ticketing, remote access)
• Device onboarding, patching, asset management
• Proactive monitoring & performance tuning
  💡 Recurring revenue, low overhead, universal demand

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2. Networking & Connectivity

• Secure LAN/WAN design, Wi-Fi deployment
• VPN & Zero-Trust remote access setup
• SD-WAN optimization for distributed offices
  💡 High-margin projects + ongoing SLA contracts

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3. Cybersecurity Packages

• Endpoint protection & patch management
• IAM (Identity & Access Management) solutions
• SIEM/SOC monitoring & log analysis
• Pen-testing & vulnerability assessments
  💡 High growth area — clients everywhere need cyber protection

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4. Cloud & Storage Solutions

• Cloud migrations (AWS, Azure, GCP)
• Private cloud using Nextcloud / OpenStack
• Backup & DRaaS (Restic + Rclone + Backblaze/S3)
• Cost optimization & cloud audits
  💡 Recurring income from hosting + backups

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5. Enterprise Applications

• ERP (Dolibarr), CRM (SuiteCRM), HRM (OrangeHRM)
• Project management (OpenProject, EGroupware)
• Knowledge management (DokuWiki, WordPress portals)
  💡 SMEs get enterprise-grade ICT at a fraction of SAP/Oracle cost

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6. Collaboration & Productivity

• Secure email hosting & IMAP backup
• Video conferencing platforms
• Shared calendars, Nextcloud file sync, document workflows
  💡 Easy to sell — every SME needs modern collaboration tools

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7. Data Protection & Compliance

• GDPR/HIPAA/ISO 27001 readiness audits
• Secure data archiving & retrieval
• Automated compliance reporting dashboards
  💡 Compliance is “must have,” not optional → premium service

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8. AI & Automation Services

• Workflow automation (Windmill, custom scripting)
• AI chatbots for sales & support
• Predictive analytics dashboards for SMEs
  💡 High-margin add-ons; positions Remote Support LLC as cutting-edge

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9. Disaster Recovery & Business Continuity

• Offsite backups with multi-location redundancy
• Business continuity planning
• Incident response retainers
  💡 Premium contracts — clients pay more for peace of mind

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10. ICT Training & Certification

• Linux, cloud, cybersecurity bootcamps (online & hybrid)
• Corporate ICT awareness programs
• LMS-based training for SME staff
  💡 Agents monetize through training fees; Remote Support provides content

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🤝 Why Agents Will Join

• Recurring Commissions: Earn % of monthly MSP subscriptions.
• Low Technical Burden: They focus on sales & local relationships; Remote Support delivers services.
• Universal Demand: Every city & country has SMEs needing ICT reliability, security, and compliance.
• Scalable: Same service catalog works everywhere; agents adapt pitch to local market.