2. Server Support Services
2.1 Hardware & Physical Layer Reliability
- 2.1.1 Break/fix and predictive maintenance with SMART monitoring, thermal analysis, and proactive component replacement
- 2.1.2 Emergency dispatch and depot repair with firmware validation and certified refurbished replacement units
- 2.1.3 Lifecycle management with EOL migration planning, asset decommissioning, and secure data sanitization
2.2 Operating System & Platform Support
- 2.2.1 Enterprise Linux/Windows/Unix support with kernel panic analysis, package management, and performance tuning
- 2.2.2 Hypervisor and container orchestration (VMware, KVM, Kubernetes) with cluster health monitoring and auto-healing
- 2.2.3 Database and application server support with query optimization, replication lag troubleshooting, and connection pool management
2.3 Backup, Recovery & Continuity
- 2.3.1 Application-consistent snapshots with cryptographic checksum verification and cross-media replication
- 2.3.2 Disaster recovery architecture with active-active/active-passive topology and dependency-aware restoration sequencing
- 2.3.3 Automated restore testing to isolated environments with functionality validation and RTO/RPO measurement
2.1 Hardware Support Services
Break/Fix & Repair – On-Site Component Replacement
Hot-swap drive, PSU, fan replacement; Motherboard/CPU/RAM diagnostics & swap; RAID controller recovery
Depot Repair Services
Mail-in component refurbishment; Firmware reprogramming & validation; Certified refurbished replacement units
Emergency Hardware Dispatch
2-hour onsite technician dispatch; Critical spare parts inventory pre-positioning; Weekend/holiday emergency response
Preventive & Predictive Maintenance
Scheduled health checks; Quarterly hardware diagnostics; Thermal performance analysis
Predictive Failure Analytics
SMART drive monitoring & proactive replacement; Memory error trend analysis; Power supply load forecasting
Lifecycle Management
End-of-life (EOL) migration planning; Hardware refresh roadmap consulting; Asset decommissioning
Infrastructure Installation & Deployment
Rack & stack services; Physical server installation & cabling; PDU configuration
Commissioning & Validation
Burn-in testing & stress validation; Network connectivity verification; Performance baseline documentation
2.2 Software & Operating System Support
- Enterprise Linux Support: RHEL, SUSE, Ubuntu LTS; Kernel panic analysis; Package management; Performance tuning
- Windows Server Support: Windows Server 2016/2019/2022; Active Directory troubleshooting; Group Policy management; WSUS/patch management
- Unix/Mainframe Support: AIX, HP-UX, z/OS; LPAR/VIO configuration; JCL & batch job optimization
- Hypervisor Support: VMware vSphere, Hyper-V, KVM; VM provisioning, migration, snapshot management; HA/DRS cluster optimization
- Container Orchestration: Kubernetes, OpenShift; Cluster deployment & node management; Pod scheduling & resource quota tuning
- Private Cloud Management: OpenStack, CloudStack; Nova/Neutron/Cinder service troubleshooting; Tenant quota management
- Database Engine Support: Oracle, SQL Server, PostgreSQL, MongoDB; Query performance tuning; Replication lag troubleshooting
- Web/Application Server Support: Apache, Nginx, Tomcat, WebLogic; Thread pool tuning; SSL/TLS certificate management
- Message Queue & Integration: Kafka, RabbitMQ, IBM MQ; Topic/partition scaling; Consumer lag analysis
2.3 Backup & Disaster Recovery
Heavy Data Backup Services
Windows System Backup Service Registration
Backups (restic + rclone)
Backup Health Snapshot
Comprehensive backup integrity validation beyond simple existence checks
Backup Strategy & Execution
Policy design & automation; RPO/RTO-aligned backup frequency planning
Disaster Recovery Architecture Design
Active-active vs. active-passive topology; Cross-region replication strategy
Recovery Execution Support
Runbook development; Cutover coordination & rollback planning
