What happens when a Gen X clicks on the chat and expects to be talking to a human. And then realizes it says “virtual” on top.
At 11:32 pm Chat Bot says: Hi there! I’m Duo’s AI Concierge, a Virtual assistant from Cisco Duo. I noticed you’re checking out our partner program. Do you have any questions about how to get started?
Hi there! I’m Duo’s AI Concierge, a Virtual assistant from Cisco Duo. I noticed you’re checking out our partner program. Do you have any questions about how to get started?
At 11:35 pm Chat Bot says: I see you’re browsing Duo Support for user and admin resources. If you have any questions or need help with anything, feel free to reach out!
I see you’re browsing Duo Support for user and admin resources. If you have any questions or need help with anything, feel free to reach out!
At 11:37 pm I say: play store says duo shall not work on my android phone
play store says duo shall not work on my android phone
At 11:37 pm Chat Bot says: Duo Mobile requires Android version 11 or greater to be supported. If your phone runs on an older version, you may need to upgrade to a newer Android version to install the current Duo Mobile release. For more details, you can check out our [guide on Duo Mobile for Android](https://guide.duo.com/android).
Duo Mobile requires Android version 11 or greater to be supported. If your phone runs on an older version, you may need to upgrade to a newer Android version to install the current Duo Mobile release. For more details, you can check out our guide on Duo Mobile for Android.
At 11:38 pm I say: Please inform the developers to make their software more flexible. Many other versions of android are supported. support means make it work not give excuses like “it” requires such and such version.
Please inform the developers to make their software more flexible. Many other versions of android are supported.
support means make it work not give excuses like “it” requires such and such version.
At 11:38 pm Chat Bot says: I understand your frustration, and I appreciate your feedback. Duo Mobile’s compatibility requirements are designed to ensure security and performance, but I hear your concerns about flexibility. If you have any specific issues or further feedback, I can direct you to our support team who might be able to provide more assistance. Would you like more information on contacting them?
I understand your frustration, and I appreciate your feedback. Duo Mobile’s compatibility requirements are designed to ensure security and performance, but I hear your concerns about flexibility. If you have any specific issues or further feedback, I can direct you to our support team who might be able to provide more assistance. Would you like more information on contacting them?
At 11:40 pm I say: I am not frustrated. I am informing cisco that they need to tell their programmers to understand the basic thing. Either you can make the programmer sweat or the user sweat. In this Duo case the user is the one sweating. That makes the product not supported. If it cannot work then it is not usable. If you want to restrict then just make another OS and then tell users to buy into that ecosystem and get another smart phone since the programmers can not be bothered to make Cisco stuff work on the devices already available.
I am not frustrated. I am informing cisco that they need to tell their programmers to understand the basic thing.
Either you can make the programmer sweat or the user sweat.
In this Duo case the user is the one sweating. That makes the product not supported. If it cannot work then it is not usable.
If you want to restrict then just make another OS and then tell users to buy into that ecosystem and get another smart phone since the programmers can not be bothered to make Cisco stuff work on the devices already available.
At 11:40 pm Chat Bot says: I appreciate your perspective and the thought you’ve put into this. Your feedback is valuable, and I understand the importance of flexibility and broad compatibility in software. If you have any other questions or need further assistance, feel free to ask!
I appreciate your perspective and the thought you’ve put into this. Your feedback is valuable, and I understand the importance of flexibility and broad compatibility in software. If you have any other questions or need further assistance, feel free to ask!
At 11:41 pm I say: Please inform the management and lets get their response. Send to khawar@atrc.net.pk and we shall see if they want to do something instead of give excuses.
Please inform the management and lets get their response. Send to khawar@atrc.net.pk and we shall see if they want to do something instead of give excuses.
At 11:41 pm Chat Bot says: Thank you for sharing your thoughts and providing an email address. I’ll ensure your feedback is noted. If there’s anything else I can assist you with, please let me know!
Thank you for sharing your thoughts and providing an email address. I’ll ensure your feedback is noted. If there’s anything else I can assist you with, please let me know!
At 11:42 pm I say: call or email with the response. No point of spending more time on this here.
call or email with the response. No point of spending more time on this here.
At 11:42 pm Chat Bot says: I appreciate your patience and understanding. While I can’t call or email directly, I can guide you on how to reach out to our support team for further assistance. They may be able to address your concerns and provide more information. If you need help with that, let me know!
I appreciate your patience and understanding. While I can’t call or email directly, I can guide you on how to reach out to our support team for further assistance. They may be able to address your concerns and provide more information. If you need help with that, let me know!
At 11:42 pm I say: thank you. Have a nice day. 🙂
thank you. Have a nice day. 🙂
At 11:42 pm Chat Bot says: You’re welcome! If you have more questions or need assistance in the future, feel free to reach out. Have a great day! 😊
You’re welcome! If you have more questions or need assistance in the future, feel free to reach out. Have a great day! 😊
At 11:43 pm I say: Re : I can guide you on how to reach out to our support team for further assistance. They may be able to address your concerns and provide more information. If you need help with that, let me know! Dude, I am already talking to the support. The CRM is needed for tracking. Do I need to tell cisco to get a CRM ?
Re : I can guide you on how to reach out to our support team for further assistance. They may be able to address your concerns and provide more information. If you need help with that, let me know!
Dude, I am already talking to the support. The CRM is needed for tracking. Do I need to tell cisco to get a CRM ?
At 11:43 pm Chat Bot says: It sounds like you’re well-versed in what you need! While I’m here to provide information and assistance, I understand that having direct communication and tracking through a CRM can be important. If there’s anything else you’re curious about or if there’s another way I can assist, feel free to let me know!
It sounds like you’re well-versed in what you need! While I’m here to provide information and assistance, I understand that having direct communication and tracking through a CRM can be important. If there’s anything else you’re curious about or if there’s another way I can assist, feel free to let me know!
At 11:44 pm I say: Just enter the chat into the crm for further work. Bye
Just enter the chat into the crm for further work. Bye
At 11:44 pm Chat Bot says: Thanks for your understanding and patience. If you need anything else in the future, feel free to reach out. Have a great day! 😊
Thanks for your understanding and patience. If you need anything else in the future, feel free to reach out. Have a great day! 😊
At 11:44 pm I say: maybe you are an AI
maybe you are an AI
At 11:44 pm Chat Bot says: Yes, I’m an AI virtual assistant here to help with any questions or information you might need about Cisco Duo. If you have more questions or need assistance, feel free to ask! 😊
Yes, I’m an AI virtual assistant here to help with any questions or information you might need about Cisco Duo. If you have more questions or need assistance, feel free to ask! 😊
At 11:44 pm I say: Bye
Bye
At 11:44 pm Chat Bot says: Take care and have a great day! If you ever need assistance in the future, don’t hesitate to reach out. Goodbye! 😊
Take care and have a great day! If you ever need assistance in the future, don’t hesitate to reach out. Goodbye! 😊