🔧 ATRC Hardware Warranty

This warranty applies to hardware components (e.g., motherboard, PSU, GPU, storage, display panels) in units repaired, refurbished, or serviced by ATRC.

✅ Included

• Failures due to manufacturing or workmanship defects
• Component-level faults verified by ATRC diagnostics (e.g., capacitor failure, SSD controller crash, GPU artifacting)
• Coverage begins on date of ATRC service completion or delivery

❌ Excluded (Not Covered)

• Accidental damage (drops, spills, impact)
• Environmental damage (water, fire, dust, extreme heat/cold)
• Unauthorized repairs or modifications
• Cosmetic damage (scratches, dents)
• Software, firmware, or configuration issues
• Consumables (batteries, thermal paste) — unless ATRC-installed defect proven

🔧 Service Requirement

Warranty claims are only valid if diagnosis and repair are performed by ATRC. Third-party repairs — even for unrelated issues — void coverage unless pre-approved in writing.

🔄 Transferable Ownership

Warranty transfers automatically with the unit. New owner must:

1. Email support@atrc.net.pk with proof of transfer (e.g., bill of sale)
2. Provide the unit’s ATRC service tag or serial number
3. Remaining warranty period applies (no extension)

1. Email support@atrc.net.pk with:
   • Unit/service tag
   • ATRC invoice/work order number
   • Description + photos/logs (if safe)
2. Receive RA Number within 2 business hours (Mon–Sat, PKT)
3. Ship unit to ATRC (customer covers outbound; ATRC covers return)
4. ATRC diagnostics (≤3 days standard)
5. If approved: Repair or replace → shipped back to you

Standard: 12 months from ATRC service completion.
Extended: Available via ATRC Care+ (24/36 months).

Used/refurbished units retain coverage only for ATRC-performed work.

🔍 Verify your warranty status anytime:
atrc.net.pk/warranty-check (enter service tag)

📝 Full service history retained for 7 years — provided on request.
⚖️ Governed by laws of Pakistan. Jurisdiction: Karachi.

ATRC provides no oral warranties. All terms are documented in writing.