Independent, third-party Zabbix® support by Remote Support LLC / ATRC
Run Zabbix with confidence. Pair expert support commitments with a predictable subscription model for your business operations. Reduce admin overhead, simplify planning, and operate with a fixed annual price — with no per-device limits and no metric or storage reconciliation cycles.
Select Your Subscription Talk to SalesEvery Remote Support LLC subscription includes defined response SLAs, direct access to Zabbix experts, and long-term maintenance assurance.
Zabbix open-source software has no license fee. Our pricing is based on response coverage, access, and commitments. Unlimited hosts, devices, applications, users, metrics, and alerts.
Database collation drift? Unsupported MariaDB 10.11+ versions? Schema migrations? History table bloat? We handle the edge cases that stop your server from booting.
Every tier gets access to named Zabbix architects who possess deep, source-code-level knowledge of the platform, not rotating tier-1 script readers.
Prices shown in USD. EUR pricing available upon request. All plans billed annually.
| Supported Features | Starter | Small | Medium | Large | Huuuuuuge |
|---|---|---|---|---|---|
| Operational Assurance | |||||
| Supported Zabbix Servers | 1 | Up to 5 | Up to 15 | Unlimited | Unlimited |
| Supported Zabbix Proxies | - | Up to 10 | Unlimited | Unlimited | Unlimited |
| Native HA Support | - | - | ✔ | ✔ | ✔ |
| Multiple Legal Entities | - | - | - | - | ✔ |
| Response & Availability | |||||
| Support Availability | 8 x 5 | 8 x 5 + On-call | 24 x 7 | 24 x 7 | 24 x 7 |
| Initial Response Time (Max) | 1 Day | 4 Hours | 4 Hours | 4 Hours | 2 Hours |
| Emergency Response Time | - | - | 2 Hours | 1.5 Hours | 1 Hour |
| Support Contacts | 1 | 2 | 3 | 7 | 20 |
| Expert Services & Training | |||||
| Assigned Customer Success Manager | - | ✔ | ✔ | ✔ | ✔ |
| Remote Troubleshooting | - | ✔ | ✔ | ✔ | ✔ |
| Performance Tuning | - | - | ✔ | ✔ | ✔ |
| Upgrades by Remote Support Team | - | - | ✔ | ✔ | ✔ |
| Remote Consultancy Hours / Year | - | - | - | 40 Hours | 80 Hours |
| Tier 1 Training Vouchers | - | - | 5 | 30 | 100 |
| Zabbix Summit Full Ticket | - | - | - | 1 | 3 |
Our commitment to the Zabbix platform is structured, transparent, and continuously evolving to serve you better.
PSL5 — Officially Supported: Zabbix is actively used and installed in-house by our engineering teams. We maintain up-to-date walk-throughs, stay current on version releases, known problems, news, and development.
VSL4 — Supported: Official support is available from the vendor, and Remote Support LLC actively supports and integrates Zabbix as a trusted, expert third-party provider for our clients.
PSL6 — Strategic Solution Offering: We are formalizing our long-term commitment, elevating Zabbix to our core competency with authoritative knowledge and significant ongoing research investment.
VSL6 — Strategic Partner Integration: We are progressing toward a formal strategic alliance, integrating as an official partner of the main vendor. This ensures that even if main vendor dynamics shift, our authoritative, continuous support for your environment remains guaranteed.
Zabbix software is and always will be free to download, deploy, and use. A subscription gives you something different: contractual SLA guarantees on response times, direct access to the engineering team, long-term maintenance of the version you run, and expert remediation of complex issues (like database collation drift or unsupported MariaDB versions). Think of it as operational assurance.
No. You can run Zabbix in production without any subscription. A subscription becomes valuable when your monitoring is business-critical and you need guaranteed response times, expert help, and long-term maintenance commitments. If a 4-hour outage would cost your business more than a subscription, it's time to talk to us.
Pricing is based on your support coverage requirements, not on how many devices or metrics you monitor. The key factors are: which subscription tier you choose, how many Zabbix servers and proxies need to be covered, whether you need 8x5 or 24x7 availability, and how many team members need direct support access.
If your subscription needs to cover more than one legal entity, you will need the Huuuuuuge (Global) subscription. All other subscriptions are scoped to a single legal entity. Global also includes unlimited server and proxy coverage, 24x7 support with a 1-hour emergency response, and up to 20 support contacts.