Technical Support Intern (Hybrid - Remote & Onsite)

Position: Intern - Technical Support

Location: Hybrid (Remote & Onsite) - Any City, Any Country

Positions Available: Multiple

Payment: Daily Work or Task-Based, Based on Demand and Customer Needs

About Remote Support LLC

Remote Support LLC provides cutting-edge IT support and remote tech assistance to businesses and individuals worldwide. We specialize in offering remote troubleshooting, system maintenance, software solutions, and hardware support, ensuring our clients experience minimal downtime and maximum efficiency.

Position Overview

As a Technical Support Intern, you will assist our clients with technical issues both remotely and onsite, gaining hands-on experience in IT support, customer service, and troubleshooting. This role is perfect for individuals looking to build a career in tech support, as you'll be exposed to a wide range of technologies and client environments.

This position is hybrid, offering both remote work and onsite support based on customer needs and your availability. You'll be assigned tasks as required, with compensation structured either daily or task-based, depending on project demands.

Key Responsibilities

• Remote Technical Support: Provide remote assistance for troubleshooting hardware and software issues via remote tools, email, and chat platforms.
• Onsite Support: Travel to client locations when necessary to resolve issues that require in-person intervention, such as equipment setup, hardware repairs, or network troubleshooting.
• Customer Interaction: Communicate effectively with customers to understand their technical issues and provide timely, accurate solutions.
• Problem Resolution: Diagnose technical problems, perform solutions, and escalate issues when needed. Document all interactions, tasks, and resolutions in the company’s support system.
• System Maintenance: Assist with the installation, configuration, and maintenance of client systems, including operating systems, software applications, and hardware setups.
• Task-Based Projects: Complete assigned tasks such as system updates, software installations, and network optimizations. Work with team members to meet project deadlines.
• Reporting: Update status reports, track issues, and provide feedback on customer service performance.

Requirements

• Education: Current student or recent graduate in Computer Science, Information Technology, Engineering, or related field.
• Technical Skills: Basic understanding of IT systems, including operating systems (Windows, MacOS, Linux), network protocols, and common software applications (e.g., Office 365, Microsoft Teams).
• Problem-Solving Abilities: Ability to troubleshoot and resolve technical issues effectively and efficiently.
• Communication Skills: Strong verbal and written communication skills to interact with customers and document issues clearly.
• Onsite Availability: Willingness to travel to client sites as needed (for onsite support).
• Customer-Focused: Positive attitude and eagerness to help clients with their technical challenges.
• Remote Work Setup: Reliable internet connection and quiet work environment for remote support tasks.

Payment Structure

• Daily Work Basis: You will be compensated for the hours worked each day, based on agreed-upon rates.
• Task-Based Payment: You may be compensated for completed tasks or projects, depending on customer demand and project complexity.

Benefits

• Flexible Hours: Hybrid role offering the flexibility of both remote and onsite work.
• Hands-On Experience: Exposure to a wide range of IT issues and technologies, enhancing your technical skills.
• Global Opportunity: Work with clients from different regions and industries, providing a diverse learning environment.
• Networking: Build connections in the tech industry and gain experience with a variety of tools and platforms.
• Potential for Full-Time Role: High-performing interns may have the opportunity to transition to a full-time position upon successful completion of the internship.

Selection Criteria

At Remote Support LLC, we value individuals who demonstrate:

• Attitude: A positive and proactive approach to challenges and teamwork.
• Determination: The willingness to overcome obstacles and stay focused on goals.
• Honesty: A strong sense of integrity and transparency in all interactions.
• Problem-Solving Skills: The ability to analyze and resolve technical issues effectively.
• Adaptability: Flexibility in handling different types of tasks and environments.
• Customer-Centric Mindset: A passion for providing excellent service and helping others.
• Self-Motivation: Ability to work independently and manage time efficiently.

How to Apply

To apply, please send your resume and a brief cover letter outlining your interest in the role and your technical skills. Include any relevant experience or projects you have worked on (internship or personal projects) that demonstrate your ability to troubleshoot and resolve technical issues.