Feedback Form: Challenges of Ordinary Computer Users and SMEs
Basic Information
Name:
Email:
Company Name (if applicable):
Industry:
Select your industry
Healthcare
Financial Services
Legal
Manufacturing
Education
Other (Please specify below)
If other, please specify:
Number of Employees:
Select employee range
1–10
11–50
51–100
101–500
501–1000
Over 1000
General IT Challenges
What are your main IT-related challenges? (Select all that apply)
Slow computer performance
Lack of IT support
Data loss or inadequate backup solutions
Cybersecurity concerns
Network issues
Software or hardware issues
Need for system upgrades
Managing cloud services
Compliance with industry regulations
Other (Please specify below)
How frequently do you encounter IT issues?
Select frequency
Daily
Weekly
Monthly
Rarely
Which specific tasks or operations are most affected by these challenges? (e.g., communication, customer service, financial management, etc.)
IT Infrastructure and Support
Do you currently use external IT support services?
Yes
No
If yes, what type of support do you use?
Managed IT Services
On-Demand IT Support
In-house IT Team
Other (Please specify below)
Are you satisfied with the current level of IT support?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
What additional IT support or services do you feel would benefit your business? (e.g., 24/7 support, enhanced cybersecurity, better backup solutions, etc.)
Cybersecurity and Data Management
How confident are you in the security of your IT systems and data?
Very confident
Somewhat confident
Not confident
Have you experienced any data breaches or cybersecurity incidents in the last year?
Yes
No
What cybersecurity measures do you have in place? (Select all that apply)
Antivirus/Anti-malware
Firewall
Regular data backups
Multi-factor authentication (MFA)
None
Other (Please specify below)
How often do you back up your business data?
Select frequency
Daily
Weekly
Monthly
Never
Future Needs
What future IT initiatives or improvements would you like to see? (e.g., cloud migration, system automation, AI-powered solutions, etc.)
How do you envision technology improving your personal or business operations in the next 1–3 years?
Are you considering outsourcing or upgrading any part of your IT infrastructure?
Yes
No
Not sure
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