Welcome to Remote Support LLC
Your Trusted Partner for Managed Information and Communications Technology (ICT) Services
Why Choose Us?
Expert Support
With experts having over 4 decades of experience guiding our support engineers in the field and those providing remote support, we provide unparalleled ICT support to your business.
Onsite Visits
We offer monthly onsite visits to ensure smooth and uninterrupted ICT operations.
Remote Assistance
Our remote support team is always available to solve issues quickly and efficiently.
Some of the services which our support providers can provide to Small and Medium Enterprises ( SMEs )
1. Network Infrastructure Management
- Network Setup and Configuration: Installing and configuring routers, switches, and firewalls to ensure seamless network operations.
- Network Troubleshooting: Diagnosing and resolving issues related to network connectivity, speed, or performance.
- LAN/WAN Support: Managing local area networks (LAN) and wide area networks (WAN), ensuring proper communication and security between different network devices and locations.
2. Hardware Maintenance and Support
- Server Maintenance: Performing preventive maintenance on servers, including physical inspections, software updates, and hardware upgrades.
- PC/Workstation Setup and Troubleshooting: Ensuring workstations, laptops, and desktops are properly set up, optimized, and functioning, including troubleshooting hardware failures.
- Printer and Peripheral Setup: Installing, configuring, and maintaining printers, scanners, and other office equipment.
3. Cloud and Virtualization Support
- Cloud Management: Overseeing the use and integration of cloud-based services (such as AWS, Azure, or Google Cloud) to ensure that they align with business needs.
- Virtual Machine Support: Managing virtual environments (VMware, Hyper-V) by monitoring performance, performing upgrades, and troubleshooting any issues.
4. Data Backup and Disaster Recovery
- Backup Solutions Implementation: Setting up and managing data backup systems to ensure critical business data is securely backed up and retrievable.
- Disaster Recovery Planning: Developing, testing, and implementing disaster recovery procedures to ensure business continuity in case of system failures or data loss.
5. Security and Compliance
- Cybersecurity: Installing and configuring antivirus software, intrusion detection/prevention systems, and firewalls to safeguard the company’s ICT environment.
- Vulnerability Scanning: Regular scans of systems to detect vulnerabilities or weaknesses in security protocols.
- Compliance Audits: Ensuring that the ICT infrastructure adheres to industry-specific regulations (such as HIPAA for healthcare, PCI for financial services, etc.).
6. On-Site Support and Troubleshooting
- Help Desk Support: Providing hands-on support for employees with software and hardware issues that cannot be resolved remotely.
- System and Software Updates: Performing manual updates for operating systems and applications to ensure that all software is up-to-date and secure.
- Troubleshooting Critical Systems: Addressing urgent issues that require an on-site presence, such as server outages, network disruptions, or critical hardware malfunctions.
7. Infrastructure and System Monitoring
- System Performance Monitoring: Using monitoring tools to ensure that the network and systems are running optimally, identifying bottlenecks, and implementing solutions to improve performance.
- Reporting: Generating weekly reports on system status, security incidents, performance metrics, and service requests.
8. Project-Based Work
- ICT Projects Implementation: Assisting with or leading special ICT projects such as software migrations, infrastructure upgrades, or new system deployments.
- Client or Internal Training: Providing training on new systems or ICT best practices to employees to ensure proper usage and security.
9. Hardware and Software Procurement Support
- Recommendation and Purchase Assistance: Assisting in the procurement of hardware and software based on the company’s needs, ensuring compatibility and cost-effectiveness.
10. Documentation and Process Improvement
- Documentation: Maintaining up-to-date documentation on system configurations, network diagrams, and ICT infrastructure.
- Process Optimization: Identifying inefficiencies in the company’s ICT processes and suggesting improvements for more streamlined operations.
Support Packages from Remote Support LLC for SMEs
1. Starter Package – $500/month
✅ 9 to 5/5 Helpdesk Support (Up to 10 tickets/month) – Level 1 Support
✅ Basic Network Monitoring
✅ Backup Management (Once every two weeks)
✅ Basic Cloud & On-Prem Infrastructure Support
2. Standard Support Package – $1,500/month
✅ 24/7 Helpdesk Support (Up to 30 tickets/month) – Level 1 Support
✅ Basic Network Monitoring
✅ Security Patching & Updates for Desktops
✅ Backup Management (Weekly)
✅ Basic Cloud & On-Prem Infrastructure Support
✅ Software Installation & Troubleshooting
3. Advanced Support Package – $2,500/month
✅ Everything in Standard Package
✅ Helpdesk Support (Up to 100 tickets/month) – Level 1 Support
✅ Priority Response (Within 2 Hours)
✅ Proactive Threat Monitoring & Security Audits
✅ Backups time daily. Backup checked every week.
✅ Monthly Backup & Disaster Recovery Testing
✅ Advanced Network & Server Management
✅ Vendor & License Management
✅ End-User Training Sessions (1 per quarter)
4. Premium Support Package – $4,000/month
✅ Everything in Advanced Package
✅ Helpdesk Support (Up to 250 tickets/month) – Level 1 Support
✅ 24/7 Proactive Infrastructure Monitoring
✅ Dedicated Account Manager
✅ Custom Security & Compliance Audits
✅ Business Continuity & Disaster Recovery Planning
✅ Weekly IT Strategy & Consultation Meetings
🔹 Per-Hour Support Rates
| Support Level | Description | Standard Rate (Per Hour) |
|---|---|---|
| L1 – Basic Support | Troubleshooting common issues, password resets, basic software installation, and remote guidance. | $30 – $50/hr |
| L2 – Advanced Support | Complex troubleshooting, system configuration, network issues, and application debugging. | $50 – $100/hr |
| L3 – Expert Support | Deep technical expertise, advanced networking, system administration, cybersecurity, and enterprise software support. | $100 – $200/hr |
📌 Pricing depends on the nature of support, urgency, and contract terms.
🔹 Discounts for Contract-Based Support
We offer discounts for long-term contracts based on usage commitment.
| Contract Duration | Discount on Standard Rates |
|---|---|
| 3 Months | 5% Discount |
| 6 Months | 10% Discount |
| 12 Months (Annual Contract) | 15% Discount |
| 24 Months (Enterprise SLA) | 20% Discount |
| 36 Months (Enterprise SLA) | 25% Discount |
📌 Contracts include SLAs (Service Level Agreements) with priority response times.