Remote Support LLC

Asterisk Services available.

Remote Support LLC – Asterisk Services & Training

Empowering Businesses with Advanced Communication Solutions

Our Services

At Remote Support LLC, we provide comprehensive Asterisk services tailored to meet your communication needs. Whether you’re setting up a new system or enhancing an existing one, our solutions are designed to optimize your communication infrastructure and improve your business efficiency.

1. Asterisk System Setup & Configuration

  • Service Overview: We help you install and configure Asterisk, creating a reliable VoIP and PBX system.
  • Training:
    • System installation on various platforms
    • Basic VoIP and PBX configuration
    • Extension, SIP/IAX setup, and user management

2. Custom PBX Design & Management

  • Service Overview: Customized PBX solutions to fit your business’s unique needs.
  • Training:
    • Setting up voicemail, call routing, and extensions
    • Hands-on configuration for queues, IVRs, and call forwarding
    • Managing and customizing your PBX features

3. Interactive Voice Response (IVR) & Call Routing Solutions

  • Service Overview: Automate your business communications with powerful IVR and routing systems.
  • Training:
    • Create dynamic call trees, menus, and prompts
    • Integrate with databases and external systems
    • Implement advanced call routing solutions

4. Call Center Solutions

  • Service Overview: We design Asterisk-based call center solutions with call queues, agent management, and reporting.
  • Training:
    • Setting up call queues and managing agents
    • Training on call center monitoring, reporting, and performance analysis
    • Managing skills-based routing and agent performance

5. Advanced Customization & Scripting

  • Service Overview: Customize your Asterisk setup with advanced scripting and dialplan configurations.
  • Training:
    • Writing custom dialplans
    • Developing and integrating AGI/AMI scripts
    • Building tailored solutions to integrate with third-party systems

6. Security & Maintenance

  • Service Overview: Ensure your Asterisk system is secure and running smoothly with regular maintenance.
  • Training:
    • Securing your system with firewalls, TLS, and SRTP encryption
    • System updates, backups, and regular audits
    • Troubleshooting common security risks and fraud prevention

7. Integration with External Systems

  • Service Overview: Integrate Asterisk with your existing systems, including CRMs and help desks.
  • Training:
    • CRM integration (e.g., SuiteCRM, Salesforce, Zoho)
    • CTI (Computer Telephony Integration) solutions
    • API and webhook integration for seamless communication

8. Troubleshooting & Support

  • Service Overview: Get expert troubleshooting and support to keep your Asterisk system running smoothly.
  • Training:
    • Learn how to troubleshoot using Asterisk logs
    • Handle common VoIP issues and performance problems
    • Resolve connectivity and call routing issues

9. Voicemail & Fax Services

  • Service Overview: Set up voicemail and fax solutions to streamline communication.
  • Training:
    • Setting up voicemail-to-email, greetings, and management
    • Configuring faxing capabilities and troubleshooting

10. Performance Optimization & Scalability

  • Service Overview: Optimize and scale your Asterisk system to handle increased demand.
  • Training:
    • System optimizations for performance and scalability
    • Load balancing, monitoring, and proactive maintenance
    • Troubleshooting high-traffic environments

11. User-Friendly Training for Non-Technical Staff

  • Service Overview: Ensure all users can effectively use the Asterisk system without technical expertise.
  • Training:
    • Basic call management, voicemail, and call forwarding
    • How to use the system’s features and interfaces

12. Project Management & Consultation

  • Service Overview: Expert consultation and management for Asterisk deployments and upgrades.
  • Training:
    • Best practices for project planning and deployment
    • Managing timelines and resources for Asterisk-based projects

Collaboration with Third-Party Suppliers for Expanded Support

To provide uninterrupted support across multiple cities and ensure seamless service delivery, Remote Support LLC partners with trusted third-party suppliers. These collaborations allow us to:

  • Extend our Reach: Localized support and services in cities where Remote Support LLC may not have direct presence.
  • Ensure Timely Responses: On-site support for quick resolution of technical issues, minimizing downtime.
  • Specialized Expertise: Access to specialized skills for niche needs and high-demand projects.
  • Scalability: Scale quickly and efficiently to meet business demands across different locations.

Our third-party partners are selected for their reliability and commitment to quality, ensuring that our customers receive consistent, high-level service no matter where they are located.

Why Choose Remote Support LLC?

  • Expertise: Our team has years of experience in deploying and managing Asterisk systems for businesses of all sizes.
  • Tailored Solutions: We offer customized communication solutions that fit your specific business needs.
  • Comprehensive Training: Empower your team with hands-on training to manage and optimize Asterisk systems independently.
  • Ongoing Support: We provide continuous support and troubleshooting to ensure your system remains secure and efficient.
  • Wider Network Support: Thanks to our collaboration with third-party suppliers, we can ensure you receive expert-level support wherever your business operates.
  • Integration with Existing Equipment: Our solutions ensure a seamless transition to Asterisk while integrating with your current hardware and systems, maximizing your investment.

These comprehensive suite of Asterisk Services, including training, ensures that businesses not only implement and optimize their Asterisk systems but also empower their teams to manage, troubleshoot, and utilize the systems effectively. These services can help you fully leverage the power of Asterisk for your communication needs.

With Remote Support LLC, enhance your business communication with Asterisk solutions and expert training. We ensure that you have the knowledge, tools, and support to maximize the potential of your Asterisk system—wherever you are.

The service charges for Asterisk configuration can vary based on factors such as the complexity of the setup, the size of the organization, the number of users, and the level of customization needed. Below is a breakdown of the typical prices of Asterisk configuration services:

1. Basic Asterisk Configuration:

This includes setting up a simple Asterisk system, installing and configuring essential components (e.g., SIP trunks, extensions, basic dial plans).

  • Price Range: $250 – $1000
  • Services Included:
    • Installation of Asterisk (on a dedicated server or virtual machine).
    • Basic SIP trunk setup.
    • Configuration of extensions (VoIP phones or softphones).
    • Basic dial plan setup (calling rules, call forwarding).
    • Testing and verification.

2. Intermediate Configuration:

For businesses that require a more sophisticated Asterisk setup, such as integration with PBX features like voicemail, IVR (Interactive Voice Response), call recording, and basic reporting.

  • Price Range: $1000 – $2500
  • Services Included:
    • IVR configuration for automated call routing.
    • Voicemail setup (with greetings, prompts, and mailbox management).
    • Call recording configuration.
    • Integration with a CRM or other business tools.
    • Multi-site or multi-server setup (if applicable).
    • Basic support for troubleshooting.

3. Advanced Asterisk Configuration:

When you need a more customized and complex Asterisk configuration, such as high availability, custom integrations, and multi-tenant setups.

  • Price Range: $2500 – $6000+
  • Services Included:
    • Multi-server or high-availability (HA) setup (redundant servers, failover).
    • Custom dial plans for advanced routing logic (e.g., time-of-day routing, queues, agent groups).
    • Integration with external systems such as databases, LDAP, or APIs (CRM, billing systems).
    • Setting up conference bridges, queues, and advanced call handling.
    • SIP trunk failover and redundancy configurations.
    • Advanced call analytics and reporting tools.
    • Security hardening (e.g., firewall configuration, secure SIP settings).
    • Configuration of specialized hardware (e.g., PRI/FXO/FXS cards or gateways).
    • Ongoing support (on-demand or retainer options).

4. Asterisk Cloud/Hosted PBX Setup:

For businesses that want to implement Asterisk on cloud infrastructure or as a hosted PBX solution, service charges will depend on the provider and infrastructure.

  • Price Range: $1200 – $3600
  • Services Included:
    • Cloud-based PBX installation.
    • Configuration of SIP trunking with cloud VoIP providers.
    • Voicemail, IVR, and call queue configurations in the cloud.
    • Deployment of high-availability (HA) and auto-scaling solutions.
    • Backup and disaster recovery configurations.

5. Ongoing Support and Maintenance:

Once your Asterisk system is configured, ongoing maintenance and support services are often required for troubleshooting, software updates, and scaling.

  • Price Range: $120 – $240/hour or $540 – $2500/month (depending on the contract type)
  • Services Included:
    • Regular updates to Asterisk and related modules.
    • Troubleshooting and resolution of system issues.
    • Configuration changes (adding/removing users, features, and extensions).
    • Backup and restore services.
    • SLA-based support (for critical systems).
    • Monitoring and system performance optimization.

Factors That Influence the Cost:

  • Complexity of the setup: More advanced features and custom configurations increase the price.
  • Number of users/extensions: Larger systems with more users and extensions may incur higher costs.
  • Location: If your provider charges based on location (e.g., international clients), this could affect the cost.
  • Experience of the consultant: Highly experienced Asterisk professionals or companies may charge higher rates.
  • Urgency: If you need the configuration to be completed quickly, rush charges may apply.

Common Add-ons:

  • Training for your team: Around $600 – $1500 for basic training sessions.
  • Custom Development (e.g., custom applications or integrations): $60 – $180/hour depending on the complexity.
  • Support Retainers: Monthly support contracts might range from $600 – $2500 based on the level of support needed.

Contact Us Today!

Take control of your communication with Asterisk and Remote Support LLC. Contact us today to get started!

Let’s build a reliable communication platform for your business.