✅ Top 10 Compliments
(From Customers and Suppliers)
- Quick Response Time “They respond within minutes and resolve issues promptly.”
- Knowledgeable Staff “Their technicians are well-trained and understand both hardware and software deeply.”
- Reliable Service “Minimal downtime and consistent performance.”
- Cost-Effective Solutions “They offer good value for money compared to larger firms.”
- Proactive Maintenance “They often fix issues before we even notice them.”
- Friendly and Cooperative Team “They’re easy to work with and communicate clearly.”
- Custom Solutions “They tailor their support based on our specific needs and infrastructure.”
- Local Understanding “They understand the local market and challenges in Karachi.”
- Strong Vendor Relationships “They source authentic equipment and maintain good relations with suppliers.”
- 24/7 Support Availability “Their availability around the clock is a huge plus for our business.”
⚠️ Top 10 Complaints
(From Customers and Suppliers)
- Delayed Response or Resolution Times “Sometimes it takes hours or even days for them to respond.”
- Lack of Transparency in Billing “Unexpected charges or unclear invoicing practices.”
- Inconsistent Quality of Service “Support varies depending on which technician is assigned.”
- Poor Documentation or Reporting “We don’t get proper logs or reports after issues are resolved.”
- Limited Knowledge of Advanced Systems “They struggle with newer technologies or complex integrations.”
- Lack of Inventory or Spares “They often don’t have immediate stock of necessary parts.”
- Language or Communication Barriers “Some staff struggle to clearly explain technical issues.”
- Vendor Payment Delays (from suppliers) “Payments are often delayed beyond agreed timelines.”
- Overpromising in Sales Pitch “Sales promises don’t match the actual service delivery.”
- Reactive Rather Than Proactive Approach “They often wait for problems to occur instead of preventing them.”
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